在國(guó)外，郵件的使用頻率極高，從留學(xué)申請(qǐng)到在國(guó)外工作與老板和同事溝通，一封內(nèi)容清晰、話術(shù)準(zhǔn)確、格式完整的郵件必不可少。很多同學(xué)一開(kāi)始可能不習(xí)慣，也缺少一定的話術(shù)積累，所以對(duì)著郵件磨磨嘰嘰半個(gè)小時(shí)也沒(méi)發(fā)出去。本文將郵件拆解成：主題→稱呼→開(kāi)場(chǎng)白→正文→結(jié)束語(yǔ)→落款6大部分，分別幫大家整理了可用話術(shù)和寫作Tips，供參考。
Part 1 主題
【簡(jiǎn)潔明確，直奔主旨】
主題(Subject)要點(diǎn)明郵件中心目的，幾個(gè)單詞簡(jiǎn)要描述，讓收件人一眼知曉意圖即可。
-話術(shù)總結(jié)
【問(wèn)題】Questions about & regarding…/ An enquiry about…
【招呼】Greetings from…/ Hi from…/ Check in
【更新】Update on & to…/ Follow-upon…/ Progress on…
【提醒】Reminder: …/ Please read: …
【約定】Meeting today & tomorrow / XXX Schedule / Reschedule
Part 2 稱呼
【注意身份，恰當(dāng)選擇】
寫郵件之前確認(rèn)好收信方的稱呼，尤其是給教授/導(dǎo)師/助教/HR/Mentor/Boss發(fā)郵件時(shí)，注意書(shū)寫正確，如果名字都沒(méi)寫對(duì)會(huì)給對(duì)方留下非常不好的初印象。
-話術(shù)總結(jié)
Hi + first name / Prof. & Dr. & Mr. & Ms. & Mrs. + last name / everyone / all / there / students / community / candidates / admission officer
Hello + 同上
Dear + 同上
Hey + 同上：注意，Hey用于非常熟的人，一般較少使用
Good Morning / Afternoon + 同上
To + 同上
Part3 開(kāi)場(chǎng)白
【簡(jiǎn)單問(wèn)候，以示禮貌】
對(duì)于發(fā)件人來(lái)說(shuō)，開(kāi)場(chǎng)白的使用避免郵件過(guò)分直接和尷尬😅，對(duì)于收件人也能夠感受到來(lái)信的友好和禮貌。
-話術(shù)總結(jié)
【通用問(wèn)候】Good morning / Good afternoon / Good evening
【通用問(wèn)候2】How’re you / How is everything going / How things are going for you
【自己主動(dòng)發(fā)郵件】Hope you’re doing well / Hope you’re well / Hope you continue to be well / Hope you and your family are all well
【對(duì)方來(lái)信后】Thank you for reaching out / Thank you for contacting me about / Thank you for your email / Thanks for your note
【對(duì)方回復(fù)后】Thank you for your reply / Thanks for your reply / Thanks for your quick & prompt response / Thank you for getting back to me
【見(jiàn)面后/會(huì)議后/交流后】It was a (great) pleasure to meet you last Friday & this morning & yesterday / As promised / As we discussed last week & yesterday / As I mentioned earlier & before
【二次發(fā)送（首發(fā)郵件未收到回復(fù)）】I hope this email finds you well
【自己回復(fù)晚了】Sincere apologies for the delay here / Sorry for my late reply / I apologize for not replying you earlier
【收到/了解/發(fā)送不好的消息】I’m sorry to hear that…/ I’m sorry to let you know…/ Unfortunately / It’s with great sadness that I write to inform you that…
Part 4 正文
【開(kāi)門見(jiàn)山，條理清晰】
正文言簡(jiǎn)意賅，準(zhǔn)確表達(dá)自己的意向。
如果有多個(gè)問(wèn)題或多方面內(nèi)容，請(qǐng)利用排版分點(diǎn)表述。
-話術(shù)總結(jié)-表達(dá)意圖
I’m writing to ask & check & confirm & inform you & let you know & announce that & invite you to…
I’m writing to you about & regarding & with regards to & in regards to & concerning…
I want to reach out to you to…/ I am reaching out to you as & because…
I have some questions regarding…
-話術(shù)總結(jié)-常用主體語(yǔ)句
【疑問(wèn)求助】May I know…/ I’d like to know…/ I’m curious about…/ I have a question about & regarding & concerning…/ Could you please tell me…/ Would you mind telling me…/ Would you please send me…/ I would appreciate (a lot & much) if you can…/ Is it possible for you to…
【查看附件】I’ve attached…to this email / I’ve attached…for your reference / Please find the document attached / Here’re the details
【查看信息】Please see the diagram & graph & pictures & information & details below / Please see the website for more information
【提示】As a reminder / This is a reminder to…/ This email is a reminder about…/ Just a reminder to…
Part 5 結(jié)束語(yǔ)
【期待回信，表示感謝】
-話術(shù)總結(jié)
【等待回信】I’m looking forward to hearing from you soon / Please let me know if you have questions & queries & concerns / Please let me know if that works / I would love your feedback on…
【預(yù)約成功】I look forward to talking with you next week & tomorrow / Talk to you then / See you then & tomorrow & onFriday
【長(zhǎng)期聯(lián)系】Feel free to contact me / Anytime / Please don’t hesitate to reach out to me if you have any questions / Let’s keep in touch / Please keep me informed of …/ I’m happy to discuss this further if necessary
【表示感謝】Thank you for your time in advance / Appreciate for your time & help / Thanks again / Thanks a lot for your help & assistance / Thanks for your information / Thanks for your patience & understanding & consideration
Part 6 落款
【書(shū)寫準(zhǔn)確，靈活變化】
落款是一封正式的郵件不可缺少的一部分，一般與正文&結(jié)束語(yǔ)隔一行書(shū)寫。
由于是最后一步啦，大家可能急著發(fā)出去而出現(xiàn)錯(cuò)誤或遺漏，所以一定要穩(wěn)?。?/p>
建議制作個(gè)人的落款模板，一方面方便展示自己的基本信息，另一方面也避免書(shū)寫錯(cuò)誤。
-話術(shù)總結(jié)
Best / Best regards / Best wishes / All the best / Kind regards / Thanks / Cheers / Sincerely
Part 7 Tips
-發(fā)送郵件前請(qǐng)仔細(xì)檢查，避免拼寫/稱呼/附件遺漏/收件人郵箱等低級(jí)錯(cuò)誤
-郵件措辭盡量客氣禮貌，避免強(qiáng)硬的要求，比如：You have to / must / need to，多用請(qǐng)求類語(yǔ)句Could you please…/ May I have…/ I’d love to…
-發(fā)郵件的時(shí)間注意選擇工作日的工作時(shí)間，如果有時(shí)差設(shè)置定時(shí)發(fā)送
-使用專業(yè)的郵箱地址，比如給Prof發(fā)郵件盡量使用學(xué)校edu郵箱
-收到回信記得禮貌回復(fù)，不管是否還有其他問(wèn)題或后續(xù)輸出，都請(qǐng)及時(shí)回復(fù)并表示感謝
-心態(tài)：不要怕寫錯(cuò)/語(yǔ)言不地道/用詞不準(zhǔn)確，只要能清晰表達(dá)自己的意思讓對(duì)方理解即可。同時(shí)，郵件往來(lái)的過(guò)程也是學(xué)習(xí)書(shū)寫的過(guò)程，所以不用擔(dān)心，時(shí)間長(zhǎng)了就熟悉啦
